Return & Refund Policy

Last updated: August 31, 2026

At Lamasat.pk, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or materially different product from what you ordered, please contact us so we can review the issue and help resolve it.

Returns

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition.

• Include the original packaging, tags, accessories, and other included items where applicable.

• Not show signs of damage caused by misuse, improper handling, washing, alteration, or wear.

• Be returned with proof of purchase or the relevant order information.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible after delivery if:

• You received the wrong product.

• The product arrived damaged.

• The product has a manufacturing defect.

• The product is materially different from its listing.

For damaged or incorrect orders, please provide your order number and clear photographs or videos showing the issue and packaging. We may request additional information to assess the claim.

Where an approved claim is confirmed, Lamasat.pk may offer a replacement, exchange, store credit, or refund, depending on product availability and the circumstances of the case.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, consumable, or other practical reasons.

These may include products that have been:

• Used, opened, consumed, or altered.

• Damaged after delivery due to customer handling.

• Returned without the original packaging or included accessories where these are required.

• Clearly marked as final sale or non-returnable on the product page.

For fragrance, incense, oud, personal-use, or other consumable products, returns may be restricted once opened or used.

Return Shipping

For approved returns caused by an incorrect, damaged, defective, or otherwise Lamasat.pk-related issue, we will advise you on the appropriate return process.

For returns requested for reasons such as change of mind, incorrect customer selection, or other non-defect reasons, return shipping costs may be the customer's responsibility.

Refunds

Once we receive and inspect an approved returned item, we will notify you of the outcome.

Approved refunds are issued through the applicable payment method or another agreed refund method, subject to the payment provider's processing procedures.

Shipping charges, return shipping charges, cash-on-delivery charges, or other fees may be non-refundable unless the return is due to an error or issue attributable to Lamasat.pk.

Exchanges

Where an exchange is approved and replacement stock is available, we may arrange an exchange for the same or an equivalent item.

If the requested replacement is unavailable, we may offer another suitable resolution, such as a refund or store credit.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

An order may not be cancellable after it has been processed, packed, dispatched, or otherwise handed over for delivery.

How to Request a Return

To request a return, please contact Lamasat.pk with:

Order number:
Customer name:
Product name:
Reason for return:
Photos/videos, where applicable:

You can contact us through the contact details provided on our website.

Important

Return approval is subject to the conditions of this policy and the condition of the returned product. We reserve the right to reject returns that do not meet the applicable requirements.

This policy does not limit any rights that consumers may have under applicable law.

Lamasat.pk
Pakistan
Email: lamasat.pk@gmail.com